When potential clients and companions find out about A Helping Hand, the first person they meet is Denise. Denise Matthewson is our director of client services, which means she helps all of our new clients and companions through the onboarding process.
For clients, this process typically starts with a phone call from a potential client or a family member. Denise describes the type of services AHH can provide, and learns about the client’s particular needs. Then, she visits the client at home, to assess their needs more clearly and go through the enrollment paperwork. Back at the office, she shares information about the client with Rebecca, who manages and schedules the companions, so we can make a perfect client-companion match!
Denise also manages the hiring process for our new companions. She meets each applicant and completes a thorough interview, to determine if their skills match up with our clients’ needs. Denise then leads new hires through our comprehensive orientation process. (We are constantly in need of companions to serve our growing client base; you can learn more and apply here!)
Denise came to A Helping Hand because she was looking for a position that involved more one-on-one interaction than her previous work. She started working for AHH as a companion in 2009, and continued in that role for six years. Throughout that time, she served 50 clients, including several consistently for years. Over her career with AHH, Denise has completed nearly 900 client visits! When a position opened up in our office, volunteer coordinator Steffi remembered Denise’s dedication to her clients and her care and compassion. These qualities have made her a perfect fit for a role that involves connecting clients and families in need with companion care and other community resources.
As if her responsibilities with new clients and companions weren’t enough to keep her busy, Denise also serves many different community groups that are working to improve life for local seniors. She works with the Durham Partnership for Seniors, the Committee on Senior Food and Nutrition, the Chatham Aging Plan, and the Chatham-Orange Community Resource Connections.
Thank you, Denise, for taking on this challenging role with grace and empathy!